# Claims We really want things to go right, but unfortunately things can go wrong and it's important that we all understand how we'll resolve that when it happens. ## Direct to customer ### Within the UK Any claims for loss or damage must be emailed to us within 30 calendar days of the date you released the shipment data to us. The email must contain a description of the issue and, if appropriate, photographs of the damage that has ocurred. ### International We do not offer compensation for international items, unless sent via a tracked service. ## Business - consignment & distribution Any claims for loss or damage must be emailed to us within 30 calendar days of the date you released the shipment data to us. We will insure the contents up to the customs value you provide us with. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.peregrinecoast.press/fulfilment/claims.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.