💸Claims

We really want things to go right, but unfortunately things can go wrong and it's important that we all understand how we'll resolve that when it happens.

Direct to customer

Within the UK

Any claims for loss or damage must be emailed to us within 30 calendar days of the date you released the shipment data to us.

The email must contain a description of the issue and, if appropriate, photographs of the damage that has ocurred.

International

We do not offer compensation for international items, unless sent via a tracked service.

Business - consignment & distribution

Any claims for loss or damage must be emailed to us within 30 calendar days of the date you released the shipment data to us.

We will insure the contents up to the customs value you provide us with.