As you might expect, we get a lot of mail and it’s important that we keep track of exactly what is coming and going! 😅 We’ll try to keep this as lightweight and flexible as possible - we know you can’t always control how packages are sent to us.
You must have an agreement with us (via email) to hold a particular SKU before it is shipped to us. We're super flexible about this but please don't send us anything without prior agreement!
Let us know once you've confirmed the SKUs you'll be sending us. This doesn't have to be before your campaign ends, but we do need to know the details before you ship anything to us
We'll get the SKUs configured on our end and make sure all the customs data is set up properly.
Everything we receive must have a scanable barcode for books this can be an ISBN. Otherwise we'll generate a unique barcode for you when you send us the completed SKU template.
Non-ISBN barcodes should be GS1-128 format.
Why do you need barcodes? All our stock is held in a large warehouse with semi-automated picking so everything needs a computer readable code to enable efficient inventory stocking, management and picking.
Once your stock starts shipping to us, fill out our pre-advice form:
You will receive email confirmation and be able to edit your pre-advice if you make a mistake.
Note: shipments that are received without a corresponding pre-advice will be chargeable, and may be rejected.
When we receive your shipment, we’ll let you know and confirm we have received it in good order and we believe it to be complete.
If we need to count or inventory your items because it’s unclear what we have been sent, this will be chargeable per SKU in the shipment.