📤Goods Outbound

You got a load of orders and you want to get those zines on their way to customers. Sounds good!

Shipping Frequency

We tend to ship weekly on a Saturday, batching up orders. If we (or you!) receive lots of orders earlier in the week we’ll look at shipping before then.

File format

We try not to be too prescriptive about this, but we do have requirements that need to be adhered to otherwise we cannot ship your stock efficiently 😕 We do charge for reworking files that don’t meet our specification, but you’ll always be able to fix it yourself instead.

We accept CSVs using commas as column delimiters, and semi-colons as row delimiters.

Each row must contain (at least):

• Order ID

• Name (first name/last name)

• Address Line 1

• City

• Postcode

• Country

• SKU

• Quantity

• Line item price

• Order total price

• Shipping option (see below)

You can optionally include:

• Address Line 2

• Address Line 3

• County/State

• Product Name

• Email

• Phone

Other fields we’ll generally ignore.

If you’re sending multiple SKUs in a single shipment, you should repeat the following columns (with the appropriate values) on another row:

• Order ID (used to link the rows)

• SKU

• Quantity

• Line item price

• Order total price

Here's an example for you to check out!

Reformatting BackerKit / Kickstarter Data

We're able to do this for you using some internal tooling we've developed. It's charged at our standard data reformatting rate.

Order Total Price

You are responsible for ensuring this is accurate as it will be declared to customs authority on legal documents.

If we do not believe it is a true representation of the value of the goods we may be unable to ship your orders.

We use this field to calculate additional DDP fees due where applicable.

Sending us files

Please share these with us via Google Drive (or equivilant). Email attachments aren't secure so please avoid those!

Return files

We can provide return files on request. These include tracking details (if the shipping product has them) and the additional information about the shipment (weight, size etc)