This policy applies to data we collect from our customers (’clients’) who use our fulfilment services. The data subjects are generally the end customer, who have purchased from our clients.
We work with various folks who want to send you an awesome product! Sometimes they collect your details directly and then pass them on to us. In other cases they will ask us to collect your details directly on their behalf.
The information we may collect from you is:
- Your name
- Your address
- Your email address
- Your phone number
We process this information for the purposes of:
- Knowing who and where we're sending stuff to!
- Being able to contact you if there is an issue with your address, or your goodies are returned to us 😟
- Sending you tracking information for some shipments, via our carriers
- Providing contact information to customs agencies, where requested, so they can arrange release of your package to you
- Invoicing the company sending you awesome stuff the correct amount
We will store your information securely and delete it within 6 months of the date of shipping. We keep it that long so we can get in contact with anyone whose package is returned.
We store data about which items we shipped for which order identifier for a period of 6 years, for accountancy purposes. We use this to provide high level analytics - how many packages we shipped to how many countries.
We pass on your data to our shipping & carrier partners so they can deliver your package to you. We currently ship to individuals via Royal Mail, Parcelforce and DHL. We will also share your data with MEADS Ltd who we sub-contract warehouse operations to.
We'll also comply with any legal law enforcement or judicial requests to provide information, as required under UK law.
We do not use your data for any other purpose such as advertising.